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Help Page

Help Page

Help Page


We have developed this help page to assist you with standard information you may need. Our customer service representative will help you figure it out.

 

 Here are some step-by-step instructions to help you make an order:

1. Register with us for free.

2. Log in your account.

3. Search or browse products.

4. If you want to find out the total price including shipping, click "Estimate Shipping Costs" in the shopping cart page.

5. The first checkout page is "address book", you can edit you billing address or change shipping address.

6. The second checkout page you can choose shipping methods. We offer free shipping for many kind of items, if we offer free shipping for the items you want, you cannot choose shipping methods.

7. Choose PayPal to pay for your order directly.

 We will begin processing your order when payment has been confirmed. After we ship your package(s), we will receive a Shipment Notification email with the relevant tracking information.

Canceling an Order

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference. We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order..

Shipping & Delivery Estimates

Our "shipping estimate" is an estimate of how long it will take to prepare your item for shipment and the date it will leave our warehouse. We calculate estimated shipping dates once payment for an order has been confirmed and we begin processing the order. You will see a shipping estimate for your order in the payment confirmation we sent to you via email. We also provide the average shipping times for our different products so that you can calculate approximately when your items will reach their destination.

How are shipping estimates calculated?

Our shipping estimates are based on how quickly we can process and package items for shipment – also known as “processing time”. Processing time includes selecting items, quality checks, and packaging. Please note that large orders with multiple items may take longer to process and package. For the average processing times for all product categories, see Estimated Delivery Time.