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Return Policy

Return Policy MascotShows

Return Policy

What's your return policy?

Most of our products are backed by our Hassle Free Returns guarantee and fall under our 14 Day Return Policy. Please note that refunds are for the cost of the
merchandise only and return shipping charges are not refundable. Taxes and duties on international shipments are not refundable. Please see the Exchanges page for more
information about our "I Want to Be Guarantee" offered during the Halloween season.

If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you can’t receive a refund for that
item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable:

Special Order Items - including all Mascots
Props that require special delivery
Partial Party Kits
Disposable Helium Tanks
Food & Edible Items including: box mixes, cookies, candy, mints, and edible decorations
Inflatable Items (this applies to items that can be inflated orally)
Any item that has been worn, used or altered

Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of
packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.

Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our
control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction.

What if there is a problem with my order?
If there is a problem with your order, or if you have any questions or concerns, please contact us directly.

How do I send back the item(s) I want to return?
Please read through our return policy to make sure your item is eligible for a refund. All returned items require a RAN (Return Authorization Number) that must be
accessed within 14 days of the delivery date. Once you have the RAN, you must return the item to us within 14 days of the date you accessed the RAN.

You then need to send your return through a traceable shipping method to the correct address. If you return the item without the ability to track the delivery and we
don't receive the item, we will not be responsible for refunding the order.

Please return all products to:

Feifei Lan,
Fengyuan building materials market No.596, Bai Yun Road,
LeiYang City, Hunan province,
Mascotshows Ltd.

How long will it take to receive my refund?
We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 4 weeks.

Can I exchange what I ordered?
Yes! If you received your order and need a different size, we want to make sure that process is fast and easy, and with no additional shipping charges! We offer
exchanges for a different size of a costume or accessory purchased on the site within 14 days of delivery. Please see the Exchange Policy for more information on our